1. Information We Collect
We collect specific personal information that you voluntarily provide to us via our intake forms, booking calendars, and system audits. The specific data points we collect are:
- First Name & Last Name (For identity verification)
- Email Address (For booking confirmations and support)
- Phone Number (For SMS notifications and account security)
2. How We Use Your Information
We use the collected data for the following specific business purposes:
- Service Delivery: To provide the consulting audits, system architectures, and strategies you requested.
- Communication: To send booking confirmations, appointment reminders, and requested information via SMS and Email.
- Customer Support: To resolve technical issues and answer your inquiries.
- Internal Improvement: To analyze website performance and optimize our user experience.
3. SMS Consent (Opt-In) and Use
When you provide your phone number through our intake forms, booking calendars, or audit requests, you are required to explicitly opt in to receive SMS communications from Rhino District. Consent is obtained through a clear checkbox or affirmative action at the point of collection.
- Transactional Messages: Booking confirmations, reminders, and scheduling updates.
- Service Updates: Notifications related to audits, implementations, or system changes you requested.
- Support Responses: Replies to inquiries you initiate.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the details in Section 8.
🚫 4. Zero-Tolerance for Data Selling
We uphold a strict, iron-clad policy regarding your phone number:
- WE DO NOT SELL PHONE NUMBERS: Under no circumstances will your phone number be sold, rented, or traded to any third party or affiliate.
- WE DO NOT SHARE FOR MARKETING: Your phone number will never be shared with third parties for their marketing or promotional purposes.
- Consent Protection: Text messaging originator opt-in data and consent is excluded from any information sharing; this specific consent data will not be shared with any third parties.
5. How We Protect Your Data
We implement industry-standard security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption in Transit: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology (HTTPS).
- Secure Storage: Your personal information is stored in secure, encrypted databases protected by firewalls and strict access controls.
- Access Control: Access to your personal data is restricted to authorized employees and contractors who have a specific business need to process such information.
6. Cookies & Tracking Technologies
We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Specifically, we use these technologies to:
- Functionality: Remember your preferences and settings during your visit.
- Analytics: Understand how visitors interact with our website to improve our services.
- Performance: Monitor the stability and speed of our platform.
Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but doing so may affect Site functionality.
7. Accessing or Deleting Your Data
You have the right to request access to, a copy of, or deletion of the personal information we maintain about you. To make a request, email hello@rhinodistrict.com with the subject line Data Request.
- Access: Request a summary of your stored personal information.
- Export: Request a copy of your data in a commonly used format.
- Deletion: Request permanent deletion of your data, subject to legal or operational retention requirements.
8. Contact Us
Rhino District HQ
4241 Briarwood St, Lawrence, KS 66046
Email: hello@rhinodistrict.com
Phone: (785) 336-9112